Skip to Content

Captioning Prioritization

Per CSU policy, Executive Order 1111, the CSU is to make its programs, services, and activities accessible to students, faculty, staff, and the public, with disabilities. This includes, but is not limited to, multimedia programs and services as well as multimedia materials.

Multimedia includes a combination of text, audio, still images, animation, or video regardless of delivery system.

Since the volume of captioning needed is immense, which make full compliance challenging (e.g., within semester or quarter time constraints), it is important for campuses to decide how to provide and support captioning. Prioritizing this effort is critical; decisions need to be based on the impact towards students, faculty, staff, and the public.

Prioritization Guidance

High Priority:

  • An accommodation is requested from a student, staff member, or other person who requires captioning.
  • Multimedia will be shared multiple times and/or over an extended period of time.
  • Multimedia is reused in new courses and newly revised segments of existing courses.
  • Multimedia is used in a course for more than one semester.
  • If captioning is required for one semester, the quality must be clear enough to allow equivalent access (defined as the ability to infer the meaning of whole sentences).  Note that at this time, dictation software (e.g., YouTube automatic captioning) is not acceptable due to the tendency for errors, unless manually fixed by the content owner.
  • Multimedia is on a public facing web page (e.g. commencements or other public-facing streamed or recorded events, news and marketing videos).

Other prioritization considerations:

  • Any multimedia that is purchased should be delivered in a captioned state. If not, the campus must ensure that captioning will be done upon receipt.
  • Archived materials are to be captioned upon request. Caption frequently requested materials.
  • If the campus cannot provide the resources or cannot support specific technical concerns, then captioning should be outsourced. This requires funding, so each campus budget must accommodate it.
  • Commencements or other public-facing events that are streamed or recorded, news and marketing videos may require outside services.
  • Captioning is a low priority if lecture capture is used to post a lecture that is a review of a face-to-face class, and will only be available for one semester, and you have verified that you do not have an accommodation request.


Top of Page