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Captioning - Critical Questions

Critical Questions to Ask Before Choosing a Captioning Solution

  • Does the vendor use professional transcribers, crowd-sourcing, or speech recognition in the process? What steps are taken to ensure high quality captions?
  • How easily will it integrate with the IT infrastructure on your campus, e.g., lecture capture platform, learning management system, university website, network, etc.?
  • How long does it take to provide captions?
  • How easy is it to get up and running?
  • Is the captioning service provider reliable and easy to work with?
  • What is the cost per hour? What is the minimum cost for videos running less than an hour?
  • Are there extra charges for faster turnaround and difficult audio?
  • Are there any setup charges or extra fees for special content?
  • What media formats and captions are provided?

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