Vendor Accessibility Requirements

The CSU is committed to ensuring that its programs and services are accessible to everyone. The product accessibility information allows the CSU to select products that provide strong accessibility support and therefore reduce or eliminate the need to provide costly accommodations to work around accessibility gaps.

As part of the CSU commitment vendors are asked to provide documentation on the accessibility of their product/service. Based on the type of product and the level of impact the requirements may include any number of the following items:

Voluntary Product Accessibility Template(s) (VPAT)

  • Submit a Voluntary Product Accessibility Template (VPAT)
    • For each unique product/service offered (e.g. desktop, Web Portal, mobile, video player).
    • For each user interface (e.g. student, faculty, staff, administrative, public, and reporting).
  • See CSU Guide to Completing the Voluntary Product Evaluation Template (VPAT). Follow instructions 1-8 under Typical Scenario for Completing a Voluntary Product Evaluation Template (VPAT) on page 5.
  • VPAT’s submitted should meet the following criteria:
    • Include all applicable sections of the Section 508 standards for technical conformance (1194.21 through 1194.26 based on product type), functional conformance (1194.31), and documentation (1194.41). See CSU Guide to Completing the Voluntary Product Evaluation Template for more details.
    • Ensure that the VPAT corresponds to the current version of the IT product/service being offered.
  • Note: All modern web applications need to have section 1194.21 (software) section completed.

What to expect from a CSU Critical Review

When the CSU conducts a critical review of the Accessibility Conformance Documentation or VPAT the following items should be present.

  • Level of Support for each criterion should be listed and should match the remarks and explanations.
  • A description of how the criterion is supported should be provided.
  • A description of how the support level was validated or tested should be provided.
  • If there are exceptions or the criteria is not supported what are the exceptions or what barriers are users going to encounter due to the lack of Support.

Accessibility Roadmap

Submit a CSU Accessibility Roadmap document which addresses all accessibility gaps identified in any evaluation and on the Accessibility Conformance Documentation or VPAT.

The roadmaps should describe the time lines by which these accessibility gaps will be remediate as well as recommendations regarding interim workaround.

Accessibility Statement

Vendor will publish an accessibility statement linked to each page of the application. The accessibility statement will include, a clear statement of commitment to ensuring equal access for all users; a summary of the overall level of compliance with accessible technology standards; Information for users with disabilities regarding product accessibility features and gaps; and clear instructions for accessing user support.

Vendors may find the CSU Accessibility Statement Recommendations helpful when they support the CSU's commitment to effectively serve all the users who will utilize the product. The roadmaps should describe the time lines by which these accessibility gaps will be remediated as well as recommendations regarding interim workarounds.