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Voluntary Product Accessibility Template (VPAT) Review

Criteria 1194.41 - Information and Documentation

This section covers information provided in some of the other sections in a more broad base. It does however ask questions specific to hearing and motor skills that is not widely covered in many of the sections.

The CSU reviews this section in relation to functionality regardless of that the product or service. The subsections below will contain the following:

  • The text of the section 508 criterion
  • Explanation of what the criterion is asking along with resource links if available
  • Cross reference information if applicable
  • Verification notes we give our campuses for reviewing VPAT's
  • Information on how this looks like it will overlay into the Section 508 Refresh
Criteria Resources

Criteria 1194.41(a)

Product support documentation provided to end-users shall be made available in alternate formats upon request, at no additional charge.

Clarification:

  • How does the user of the product get help? What formats are the help documentation provided in? What alternative formats can be requested and how does the user make the request?

Verification Notes:

  • When Supports is chosen look for the following information in Remarks and Explanation column:
    • A statement that describes what alternative formats are available and how the user makes a request for the alternative formats.
    • A statement on the accessibility of the alternative formats if they are PDF or word document.
  • When Supports with Exceptions is chosen look for the following information in Remarks and Explanation column:
    • A statement that describes how this criterion is supported and what are the exceptions to this support.

Note that for responses that include Supports with Exceptions and Not Supported drive the completion of the elements of the Accessibility Road Map and information to users on the Accessibility Statement.

Criteria 1194.41(b)

End-users shall have access to a description of the accessibility and compatibility features of products in alternate formats or alternate methods upon request, at no additional charge.

Clarification:

  • How is information about the accessibility support provided to the end user or campus supporting staff?
  • How would the end users or campus supporting staff find help related to accessibility of the product/service, including what formats is the help documentation available in and how do end users go about requesting this documentation in alternative formats?

Verification Notes:

  • When Supports is chosen look for the following information in Remarks and Explanation column:
    • Is there reference to an Accessibility statement with a link to the statement.
  • Note that for responses that include Supports with Exceptions and Not Supported drive the completion of the elements of the Accessibility Road Map and information to users on the Accessibility Statement.

Criteria 1194.41(c)

Support services for products shall accommodate the communication needs of end-users with disabilities.

Clarification:

  • What are the methods that the campus support staff have to contract the vendor? Examples: telephone support, chat, email, wiki, Real-time text line.
  • Have support personnel received training in how to respond to accessibility questions by end users?

Verification Notes:

  • When Supports is chosen look for the following information in Remarks and Explanation column:
    • A statement that does describes the methods available to receive help.
    • If a Chat then a statement about the verification of its accessibility.
    • If a Wiki statement about the verification of its accessibility.
    • A statement related to the training personnel in customer service have received to assist people using assistive technology.
  • When Supports with Exceptions is chosen look for the following information in Remarks and Explanation column:
    • A statement that indicates what is supported and what is not supported.
  • Note that for responses that include Supports with Exceptions and Not Supported drive the completion of the elements of the Accessibility Road Map and information to users on the Accessibility Statement.